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KMID : 0941820150250040231
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Korean Journal of Clinical Pharmacy
2015 Volume.25 No. 4 p.231 ~ p.237
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Analysis of Satisfaction Level and Comprehension Level between Patient and Pharmacist Group on Patient Counseling Standards
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전세계:Jeoj Se-Gye
양승원:Yang Seung-Won/최혜정:Choi Hye-Jung/이장익:Lee Jang-Ik/장민정:Chang Min-Jung
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Abstract
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Backgrounds: Patient counseling has been forced since June. 19, 2014. Prior to this, there was no study to try to
standardize medication counseling to improve quality. Purpose: This study was to investigate satisfaction level and comprehension level between the pharmacist group and the patient group about standardized medication counseling sheet.
Methods: Questionnaires to assess standardized patient counseling sheet were posted at online survey software (Qualtrics) to pharmacists who worked at community pharmacy and patients who had visited community pharmacy before.
Results: Three hundred thirty five patients and three hundred nineteen pharmacists were responded to the questionnaire (Response rate: 72.9%). More than half of each group were satisfied with standardized medication counseling sheets ‘for the general public’, ‘for the pregnant women and nursing mothers’, ‘for the chronic patient’, and ‘for the aged’ and patient group were more satisfied than pharmacist group. Similarly, more than half of each group comprehended with the medication counseling sheets ‘for the general public’, ‘for the pregnant women and nursing mothers’, ‘for the chronic patient’, and ‘for the aged’. Patient group tended to expect longer patient counseling time per one drug than pharmacist group. Also, the majority of both groups wanted to provide standardized medication counseling sheets constantly and extend for all drugs.
Conclusion: Both groups were satisfied and comprehended standardized medication counseling sheets, and agreed to expand standardized medication counseling sheets to all drugs. So, it is necessary to build the standardized medication counseling of all drugs.
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KEYWORD
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medication counseling, survey, standardization, community pharmacists, patients
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